Are there any limitations on the number of teammates I can have?

No, there are no limitations on the number of teammates on Stella. Stella supports login with multiple user accounts and you can invite new members at Team Members in Settings.

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• What is the User Messages in dashboard?

  User Messages is the number of user actions (e.g. send text, click on a button, upload media, etc). Please click here to see more details about Dashboard.

• Can I make chatrooms with different clients available to specific teammate(s) only?

  Please note that you are not chatting with users through Stella directly, you will have to connect with other applications (eg. Slack) to create a live chat chatroom with users. You may customise the applications' chatroom settings manually to be ...

• What happened if the number is not a WhatsApp user?

  You will receive a "The phone number is invalid" error after you have sent a push if the number is not a WhatsApp user. You could check the error details when you click Inspect in the push result. A report could be exported with more details You will ...

• How to enable multiple agents to reply client ticket?

  If you would like to enable multiple agents to reply and end the ticket, please toggle off the 1 on 1 live chat in the Slack channel. 

• May I know if the mobile number do not have a WhatsApp account, will it be screened out when I import the data?

  No, we will only check the contact (phone number) when you send the message. And then you will receive a "The phone number is invalid" error if the number is not a WhatsApp user.