Are there any notifications in Stella?

Yes, you could find the notification button at the bottom right in the Stella bot builder.  You could click and view the success, info and error notifications for your account.

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• What is a notification message?

  A notification message is one of the use cases of business-initiated messages which is also known as a message template or templated message. Please click here for more information on notification messages.

• Is it possible for users to opt-in and out of different topics and receive messages only on topics they have opted in for?

  Yes, it is possiblefor users to opt-in to different topics. You must send out a one-time notification request, according to the official guide from Facebook. Through our system, you can automatically tag the users with topics they have opted in for ...

• Can we search members with OTN tag?

  Yes, Stella now supports user search members with OTN Tag and Notification Tag in the member fileter.

• How many one-time notification requests can a Page send to a user?

  A Page can send multiple requests. However, the 24-hour policy will be applied to all the requests being sent. Facebook also have controls in place to prevent spamming users with multiple requests.

• Is it okay to engage with users after one-two months, if they are not officially subscribed to the clients’ Chatbot?

  There is an official policy from Facebook advising the best practice is to do subscription messages through one-time notifications. You may refer to the Facebook subscription policy here as well.  Please click here to set up one-time notifications ...