Yes. We can use the live chat setting in the channel to send a reminder if the user has been idle for a period of time. For more details, please click here and start creating the reminder here.
There is a rate limit on the Slack API: it can only support changing one Slack response per second. Therefore, if you pick multiple tickets in a short period of time, the response will not change as it has exceeded the limit. However, you could ...
Please note only the Super Admin can access the Access Control Panel and the Admin Panel. The admin can only access the Admin Panel while the Channel member unable to access any of them. The member who installs the Stella Inbox will be the Super ...
Please check if you completed the following steps: If you are using your own Slack app, please check if all permissions are selected in Slack. Please check if the Stella app added the Slack ticketing channel and the label in the preaction matches ...
The double tickets could be caused by multiple input from the customer in a very short period of time, it also could be the user phone network issue leading to multiple messages sent in WhatsApp at the same time. Since the user is only able to ...