Can we send a message to remind the Slack admin to reply to a WhatsApp user after they pick a ticket?

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• Can we remind the admin to pick a ticket in the ticket channel?

  Currently, we don't have this feature .

• When the admin pressed the 'chat with user' button, why did the admin receive a conversation history link instead of the message from the user?

  User messages will appear in the Slack channel after the admin has picked the ticket. The admin can also go to the conversation history to check what the user had inputted before. You may refer to the Standard Procedure of building a Slack channel ...

• Why there is no close message sent to client when we done the ticket?

  The reason could be related to the 24-hour window if your connected platform is Facebook or WhatsApp.  If the Done command is used 24 hours after the last message sent by the user, the closing message will not be sent to the user even though the done ...

• What is the User Messages in dashboard?

  User Messages is the number of user actions (e.g. send text, click on a button, upload media, etc). Please click here to see more details about Dashboard.

• What are Reply Buttons?

  Reply Buttons are one of the interactive messages that allow the users to respond quickly by providing buttons to click on. Users cannot select more than one option at the same time from buttons, but they can go back and re-open a previous message. ...