Can we send buttons on WhatsApp?

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• Is it possible to send buttons in a WhatsApp messages to a customer?

  Yes, it is possible to send a button via HSM (Highly Structured Messages/ WhatsApp Template Message) to a customer. Follow this guide to get the button message approved.

• Can I send stickers with WhatsApp?

  Yes, you can send stickers with WhatsApp. 1. Upload a .webp sticker file via our Attachment ID uploader. Then, copy and save the media id. 2. Go to the Advanced section of a response 3. Put the below code in a Response Object: {   "type": "STICKER", ...

• Is it possible to send a quick reply and call-to-action buttons in a single WhatsApp Template Message?

  No. You can only select one type of button when requesting the template, either "Call-to-action" or "Quick reply", not both.

• What are Reply Buttons?

  Reply Buttons are one of the interactive messages that allow the users to respond quickly by providing buttons to click on. Users cannot select more than one option at the same time from buttons, but they can go back and re-open a previous message. ...

• What should I do if receiving this error: "Message failed to send because of an unknown error"?

  It could be not enough memory and caused the server to be temporarily down. If the server is not connected in the health check, you could restart the server (after clicking Unlock) in the Stella platform, nad the Whstapp number will be back on line ...