Do I need to create a new template message for the second WhatsApp channel?

Do I need to create a new template message for the second WhatsApp channel?

If you are adding a new WhatsApp channel with the same WABA, you don't have to submit the template message again as all submitted template messages can be shared within a WABA account.

If you are using a new WABA for the new WhatsApp channel, then you will have to create a new template message.

You could check your WABA ID in the Channels.



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