How can I send messages to my customer?

• Related Articles

• Will WhatsApp send back incoming messages during that downtime after we restart the WABA docker after few hours?

  Yes, if WhatsApp isn't able to deliver messages during the downtime, they would retry as soon as they reconnect to WhatsApp servers.

• What is a customer support/ care message?

  Customer support/ care messages consist of two types of messages, the User-Initiated Messages, and the Business-Initiated Messages. Please click here for more details. 

• Is it possible to send buttons in a WhatsApp messages to a customer?

  Yes, it is possible to send a button via HSM (Highly Structured Messages/ WhatsApp Template Message) to a customer. Follow this guide to get the button message approved.

• What should I do if receiving this error: "Message failed to send because of an unknown error"?

  It could be not enough memory and caused the server to be temporarily down. If the server is not connected in the health check, you could restart the server (after clicking Unlock) in the Stella platform, nad the Whstapp number will be back on line ...

• Why does it say I have reached the limit even though I haven't sent 1K template messages today?

  This is because WhatsApp uses 24 hours of incoming and outgoing messages to calculate the limit, so the number of messages that can be sent will be different for each time period. It does not reset at a certain time of the day.