How can I send messages to my customer?

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• Is it possible to send buttons in a WhatsApp messages to a customer?

  Yes, it is possible to send a button via HSM (Highly Structured Messages/ WhatsApp Template Message) to a customer. Follow this guide to get the button message approved.

• Will WhatsApp send back incoming messages during that downtime after we restart the WABA docker after few hours?

  Yes, if WhatsApp isn't able to deliver messages during the downtime, they would retry as soon as they reconnect to WhatsApp servers.

• What is a customer support/ care message?

  Customer support/ care messages consist of two types of messages, the User-Initiated Messages, and the Business-Initiated Messages. Please click here for more details. 

• How to send a push message with variables? (i.e. order number)

  You could send the push via Stella API, so you could include the customer details (i.e.order number) in the template message from your database. You could also refer to the documentation here on how to Apply Stella API to Chatbot 1. Please use the ...

• What should I do if receiving this error: "Message failed to send because of an unknown error"?

  It could be not enough memory and caused the server to be temporarily down. If the server is not connected in the health check, you could restart the server (after clicking Unlock) in the Stella platform, nad the Whstapp number will be back on line ...