How to display the responses according to the designed sequence on WhatsApp?
We send the responses to WhatsApp in the sequence of the response given. However, we cannot ensure WhatsApp's sending sequence to users as WhatsApp does not provide a way to ensure the sending order.
Here are some suggestions you can take to prevent the sequence issue.
- Combine all the steps into one response
- Delay messages in between the sequences. This would take around 1 minute between each message, please click here for more details. - Try to use the file size of the image to control the sequence (i.e. 100 kb for step 1, 200kb for step 2, etc)
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What should I do if we could not edit the display name in WhatsApp Manager?
Please submit a ticket to contact Stella Support team to request a change of display name if you could not edit the display name in the WhatsApp Manager. For example, you have received the error: "You have reached the limit of display name changes ...
Where to check if my display name is approved?
You could click the "View" to check if the display name is approved in the WhatsApp Manager. If the display name is approved, your number is ready to connect in Stella.
We have different consecutive responses (first, second, third response) to a certain trigger, can we assign a certain time delay (e.g.15 seconds) to the third one?
You can use responses to send the first 2 responses and use an action to set the agenda for the third response, however, we can only support a delay of around 1 min as it takes time for the agenda to run. Please click here for more details. Or you ...
Why is my display name rejected by WhatsApp?
All display names should have a clear relationship with your business and should not violate the WhatsApp Commerce and Business policies. WhatsApp does not provide the exact reason for display rejections, but you can resubmit a new display name or ...
Can I change the display name of the WhatsApp number?
Yes, you could change the display name for your WhatsApp number. If your WABA is created with embedded signup, you should be able to access the WhatsApp Manager and edit the display name of your number. If the new display name is approved, you could ...