How to reset Two-step verification (2FA) with WhatsApp Manager?

If your WhatsApp server is offline and could not disable the Two-step verification (2FA) in Stella, you could now turn off the 2FA in the WhatsApp Manager if your WABA is created via embedded signup.

1. Click the Settings of your number in your WhatsApp Manager

2. Select Two-step verification section and click the Turn off two-step verification button

3. An email will be sent to your registered email address on Facebook

4. Click the reset link in the email

5. Click the Turn off two-step verification button in the website

6.  The two-step verification is now turned off

7. There will be no two-step verification enabled when you refresh the WhatsApp Manager page

• Related Articles

• How to disable 2FA?

  You could go to the platform of  your WhatsApp channel and click the disable button in the Two-Factor Verification section.

• What is two-factor verification?

  You may use two-factor verification to add an extra layer of security to the WhatsApp Business API Client. When you have two-factor verification enabled, any attempt to register your phone number on WhatsApp must be accompanied by the six-digit PIN ...

• Why there is no "two-factor verification" field for my WhatsApp number in Stella?

  Please check if the WhatsApp number is still in sandbox mode. Stella only allows adding the Two-factor verification (2FA) if the number is live. Please click here to check more details on how to change a sandbox number to a live number.

• Is there any additional charges when we reset a channel and deploy a new number?

  There will be no additional charges for resetting the channel. Please click here to see more details about the Standard Procedures of WhatsApp Channel Reset and Termination.

• What should I do if receiving this error: "You can only create a limited number WhatsApp Business Accounts before your business and WhatsApp account verification is complete. You can create additional accounts after you are verified."

  There could be 2 possible reasons for receiving this error: 1. You tried to create multiple WhatsApp Business Accounts under an unverified business. You can create additional WhatsApp Business Accounts only when Business Verification and WhatsApp ...