How to set up Slack Live Chat Tree?
Our Standard Procedure Documentation will show you a step-by-step guideline on building your Slack Live Chat Tree on Stella. It will also highlight tips that you should pay attention to during your chatbot building journey.
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How to set up Zendesk Live Chat Tree?
Our Standard Procedure Documentation will show you a step-by-step guideline on building your Zendesk Live Chat Tree on Stella. It will also highlight tips that you should pay attention to during your chatbot-building journey. For more details, ...
How do I setup an always-there keyword for users to connect live chat agent?
You can set up a global node, which has a higher priority than the other nodes. (Stella adapts an inverse scale to determine the priority: as the value increases, the priority becomes lower. In other words, any nodes with a value of -1 will have a ...
Can we still have chatbot reply during livechat?
Yes, you could add the tree in the live chat tree section in your channel.
How to set up Template Tree?
Our Standard Procedure Documentation will show you a step-by-step guideline on building your Template Tree on Stella. It will also highlight tips that you should pay attention to during your chatbot building journey. For more details, please click ...
Why is the Auto End Live Chat not working?
The Auto End Live Chat node only works on the tree in an Inlet Channel (i.e. Facebook Messenger, Webchat, WhatsApp, etc). Please check if you have added the node in the Slack tree instead. You could copy the node to the Inlet Channel tree with the ...