How to transfer ticket to other users in Slack?
You could transfer your live chat to another team by using a transfer command.
Please click here for more details about transfer command.
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What is the status in the Ticketing Dashboard referring to?
Different ticket status is labelled into different colors in the Ticketing Dashboard: Color Description Purple Total number of tickets of the 4 status below Grey Total number of tickets that has NOT been assigned in a selected period of time Yellow ...Why is there no change on the ticket status after picking the ticket in Slack?
There is a rate limit on the Slack API: it can only support changing one Slack response per second. Therefore, if you pick multiple tickets in a short period of time, the response will not change as it has exceeded the limit. However, you could ...Why couldn't my Slack channel receive the ticket?
Please check if you completed the following steps: If you are using your own Slack app, please check if all permissions are selected in Slack. Please check if the Stella app added the Slack ticketing channel and the label in the preaction matches ...What can we do if there are multiple ticket sent from a client at the same time?
The double tickets could be caused by multiple input from the customer in a very short period of time, it also could be the user phone network issue leading to multiple messages sent in WhatsApp at the same time. Since the user is only able to ...Can we send a message to remind the Slack admin to reply to a WhatsApp user after they pick a ticket?
Yes. We can use the live chat setting in the channel to send a reminder if the user has been idle for a period of time. For more details, please click here and start creating the reminder here.