How to unsubscribe/cancel a subscription on Stella?

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• How to unsubscribe a member without coding?

  You could search a member on the member page and toggle off the Subscribe button in the member detail to unsubscribe the member.

• How to pause the subscription?

  We will not charge any costs if there is no active user in your app. You can pause the subscription by selecting an On-demand plan and deleting all the channels to prevent having active users. By doing so, you could keep the Stella account and all ...

• Will there be any charges on MAU, after users witch off “Master Switch” for the specific channel?

  Stella will still charge MAU even users have switched off the master switch as the messages still passing our webhook. We would suggest users delete (for Webchat), unsubscribe channel (for Facebook, Instagram, Slack) or terminate the channel (for ...

• What is the difference between On-Demand and Reserved plans?

  On-Demand plans Enjoy pay-as-you-grow on monthly active users, you will only pay according to the number of Monthly Active Users (MAUs) of your chatbots. Reserved plans Pick a reserved plan to enjoy the discounts, you will pay according to the price ...

• How to unsubscribe a member with a few lines of codes?

  Please use the below action for unsubscribing return new Promise((resolve) => { this.member.botMeta.subscribe = false resolve({ member: this.member }) })