I added a number of the broadcast groups, but it only displays 5 groups, is there any group limit for using the transfer function?

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• Why couldn't my Slack channel receive the ticket?

  Please check if you completed the following steps: If you are using your own Slack app, please check if all permissions are selected in Slack. Please check if the Stella app added the Slack ticketing channel and the label in the preaction matches ...

• Why can't I find my Slack channel in the Broadcast Group?

  Please check if the Stella app has been added to the Slack ticketing channel. Click here for more details.

• How to transfer ticket to other users in Slack?

  You could transfer your live chat to another team by using a transfer command. Please click here for more details about transfer command. 

• Why is the messaging limit tier of my number downgraded?

  If your messaging limit tier of the number is downgraded (i.e. from 10K/24hr to 1K/24hr), it is because your number has been flagged before and didn't improve the message quality in 7 days. A flagged status occurs when the quality rating reaches a ...

• Why the member in the priority group cannot trigger the testing tree?

  Please check if the member selected is from the same channel of the testing tree, especially for the WhatsApp channel as their External ID (phone number) is the same. You could check the channel of the selected tester in the priority group.