I have updated the label to the channel name, why can I still not receive tickets in Slack?

Please note the label is not the slack channel name, in this case, no ticket will be received in the Slack channel. Please use "default" if you have toggled on "Default" for that slack channel in the Broadcast Group Settings.

Please refer to the documentation here for more details.

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• Why couldn't my Slack channel receive the ticket?

  Please check if you completed the following steps: If you are using your own Slack app, please check if all permissions are selected in Slack. Please check if the Stella app added the Slack ticketing channel and the label in the preaction matches ...

• What does it mean if we cannot pick tickets in Slack and there is a restricted_action error in the logs?

  If there is a restricted_action error in the logs, that means there is a team preference that prevents the authenticated user from creating channels. Please check if you have updated the create channel setting for your Slack workspace recently. You ...

• Why is there no change on the ticket status after picking the ticket in Slack?

  There is a rate limit on the Slack API: it can only support changing one Slack response per second. Therefore, if you pick multiple tickets in a short period of time, the response will not change as it has exceeded the limit. However, you could ...

• Can we send a message to remind the Slack admin to reply to a WhatsApp user after they pick a ticket?

  Yes. We can use the live chat setting in the channel to send a reminder if the user has been idle for a period of time. For more details, please click here and start creating the reminder here.

• How to change Channel Name?

  1. Go to Channels 2. Edit your channel 3. You could change your channel name and despscription in the Channel Info