If both the global node and the tree node in the tree have "any text" triggers, which node will be triggered?

If both the global node and the tree node in the tree have "any text" triggers, which node will be triggered?

The executed node will depend on the priority of the nodes. Stella adapts an inverse scale to determine the priority: as the value increases, the priority becomes lower. In other words, any nodes with a value of -1 will have a higher priority than that of a node with 0.

If the priority is the same, the node will be matched randomly. You could refer to the following KB and documentation for more details.
  1. https://support.stellabot.com/portal/en/kb/articles/what-is-the-priority-of-nodes
  2. https://doc.stella.sanuker.com/docs/en/advanced-overview/#priority



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