Is it okay to engage with users after one-two months, if they are not officially subscribed to the clients’ Chatbot?

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• How many one-time notification requests can a Page send to a user?

  A Page can send multiple requests. However, the 24-hour policy will be applied to all the requests being sent. Facebook also have controls in place to prevent spamming users with multiple requests.

• Is it possible for users to opt-in and out of different topics and receive messages only on topics they have opted in for?

  Yes, it is possiblefor users to opt-in to different topics. You must send out a one-time notification request, according to the official guide from Facebook. Through our system, you can automatically tag the users with topics they have opted in for ...

• Where can I check the number of users subscribed to my chatbot?

  Go to "Dashboard" and head to the Users section. You will be able to check the total number of active or new users.

• What is a notification message?

  A notification message is one of the use cases of business-initiated messages which is also known as a message template or templated message. Please click here for more information on notification messages.

• What is Daily Active Users?

  Daily Active Users present the chatbot performance on a daily basis and users can see the day-by-day changes of the active users. You could also export the Daily Active Users report for more details. Please click here for more Daily Active Users ...