Is it possible to send a quick reply and call-to-action buttons in a single WhatsApp Template Message?

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• What are Reply Buttons?

  Reply Buttons are one of the interactive messages that allow the users to respond quickly by providing buttons to click on. Users cannot select more than one option at the same time from buttons, but they can go back and re-open a previous message. ...

• What is a template message?

  Templated Messages Message Templates are message formats for common reusable messages a business may want to send. Businesses must use Message Templates to send notifications to customers. This allows a business to send just the template identifier ...

• Is it possible to send buttons in a WhatsApp messages to a customer?

  Yes, it is possible to send a button via HSM (Highly Structured Messages/ WhatsApp Template Message) to a customer. Follow this guide to get the button message approved.

• Can we change the order of the buttons in each approved WhatsApp Template Message?

  No. The order of the interactive template buttons is defined when requesting the template, so we cannot change the order after it has been approved. However, the payload of a quick reply button, or the parameters for a dynamic website URL in a ...

• Can we send 2 images in the WhatsApp template?

  No, you could only include 1 image or media in a WhatsApp template. Please either use a Media ID or URL to send a media, no need to fill in both fields.  Please refer to our documentation here on how to submit a WhatsApp template message.