Is there any additional charges when we reset a channel and deploy a new number?

There will be no additional charges for resetting the channel.

Please click here to see more details about the Standard Procedures of WhatsApp Channel Reset and Termination.

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• Is there any setup fee for WhatsApp Business API?

  No, we do not have any setup fees for WhatsApp Business API (WABA). However, WhatsApp requires to have a dedicated server for each WABA number, in this case, we will charge the monthly subscription fee (i.e. US$99) once you have completed the WABA ...

• May I know if you will charge us on the failed push?

  No, we will only charge when the template message is successfully delivered to users. You could also go to "Dashboard" on the top panel and head to the WhatsApp Analytics section. There, you may check the number of messages delivered. For more ...

• Why there is a new WhatsApp channel after I have terminate it?

  If you are subscribing to a reserved plan, and your WhatsApp channel to be terminated is the only WhatsApp channel in your app, a new WhatsApp channel will be created automatically after termination as the reserved plan comes with 1 WhatsApp channel. ...

• Will there be any charges on MAU, after users witch off “Master Switch” for the specific channel?

  Stella will still charge MAU even users have switched off the master switch as the messages still passing our webhook. We would suggest users delete (for Webchat), unsubscribe channel (for Facebook, Instagram, Slack) or terminate the channel (for ...

• Can I change the WhatsApp number before Deployment?

  Yes, you can change the number before the deployment. If your WABA is created with embedded signup, you should be able to access the WhatsApp Manager. Click the "Add Phone Number" on the top right corner to add the new number with the same display ...