There are some rows with neither external ID or last name in the exported the member list. Why is that?

There are some rows with neither external ID or last name in the exported the member list. Why is that?

If the user does not have an "external id" or "last name", it means that the user has only left comments on a Facebook post and they did not interact with the chatbot.
Once the user has interacted with the chatbot, the user’s last name and external id will be displayed again.

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