There could be 2 reasons why the FAQ chatbot does not display the answer. 1. The Parse JSON option is not toggled on, so the Keyword Group in the data source will be displayed as below (with \) and could not be matched in the FAQ chatbot. The ...
Currently we only support the .csv files for importing to the Datasource. Please click here for related documentation. Please save the file as CSV UTF-8 to display Chinese Characters. You could also use Google sheet to export the .csv file in UTF-8 ...
It will be treated as 2 different words for the FAQ search if there is a change of word form, therefore please add both "wolf" and "wolves" in the same keywords group if you would like to search both forms in the FAQ. If the plural form of the ...
Please check if there is any “.” in the datasource excel, like in “No. of xxx”. please use the whole word “Number” to prevent any code error. Please see the related documentation here and submit your datasource here.