What are possible causes of the Facebook post Comment Reply function not working?
There are a few possibilities that might cause the comment reply function not working properly:
- If a global node for comment reply entry was created.
- If redirect is toggled on for the comment reply tree node in the global node.
- The wrong post ID is posted in the comment reply post trigger.
- The comment was posted as a page instead of a user in the Facebook post.
- If the comment reply permission is added in the access token.
- Check the "feed" subscription in the Facebook app with Graph API Explorer.
- Check the "feed" subscription in the Webhooks of the Facebook app.
- If the comment reply tree was added and the global node selected in Channel.
Please ensure you are using the correct page and post id in the trigger.
If the chatbot is still not working,
1. Go to ‘Members” and find yourself.
2. Click “Details” on the right-hand side and the window below will be popped up.
3. You will see the record of you commenting on the post and the corresponding post ID.
4. Use the post ID in the trigger and try again.
You could also check the logs to get the correct post ID for the comment reply trigger.
1. Comment under your post for checking the record in logs
2. Go to Logs
3. Find the message event starting with [Comment event] and your Facebook name
4. Expand the tab and you will see the message you left on the post and the post_id
5. The first ID is your page ID and the second one is the post ID
6 . Copy the ID and apply to the trigger
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