What are the differences between the 'WhatsApp message template' and 'text' in the response?
When WhatsApp users do not initiate a message or it has been over the 24 hours window, businesses can only send approved template messages to users (via Stella push panel or Stella API).
The costs vary by country.
For text messages, you can only can send to the user within the chatbot flow or within 24 hours and it is free of charge, please click here for more details and send your Message Template after choosing your channel here.
Related Articles
How to send template messages on Stella with Push Panel?
Before getting started, please make sure you have completed the Message Template Submission, otherwise, you will not be able to select your existing message templates. After that, head to Push Panel and create your push content. You can also refer to ...
How to send a push message with variables? (i.e. order number)
You could send the push via Stella API, so you could include the customer details (i.e.order number) in the template message from your database. You could also refer to the documentation here on how to Apply Stella API to Chatbot 1. Please use the ...
What is a template message?
Templated Messages Message Templates are message formats for common reusable messages a business may want to send. Businesses must use Message Templates to send notifications to customers. This allows a business to send just the template identifier ...
What is a “Push”?
A “Push” is a subscription message sent to users on Facebook and WhatsApp via the Stella Push Panel. The types of push messages you can send out to your subscribers are the same as those listed in Facebook Message Types or the WhatsApp approved ...
Can we preview a URL in a WhatsApp text response?
Yes, you could set preview a URL in a WhatsApp text response. 1. Head to "Response" 2. Select "Text" in the message type dropdown menu 3. Input the text content with a valid URL 4. Toggle on the preview URL button. Please note that you may only ...