What are the reasons message templates might be rejected?
Some reasons a message template might be rejected include:
1. Contains potentially abusive content such as abusive language or spam-like content
2. Contains promotional content
3. Does not match the select tag type
4. Formatted incorrectly
You could always try to submit a new template on Stella for WhatsApp approval.
For the standard procedure guide please click here.
1. Go to Channels
2. Edit your WhatsApp channel
3. Click "Message Template" in your WhatsApp channel
Please contact Stella support at support@stellabot.com if you would like to submit an appeal for your message template.
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