What can I do if the file name appear to be null?

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• Why I cannot view the video sent by my customer in Zendesk? Is there any maximum file size?

  Yes, the current maximum file size that can be viewed in Zendesk is 6 MB. The following error will be displayed in Zendesk if the file has exceeded this limit, please view the file in the conversation history in Stella.

• How to change Channel Name?

  1. Go to Channels 2. Edit your channel 3. You could change your channel name and despscription in the Channel Info

• After starting the live chat, the group name becomes 'tony_null_2zhi', what do the 'null' and '2zhi' represent?

  There is an action in the node to create the live chat ticket. You could customize the group name with the below line.   let groupName = `${firstName}${lastName}` Since there is no last name for WhatsApp, there is a "null" in the group name. For ...

• How to change our Organisation Name?

  Please submit a ticket to our Support team here if you would like to change your Organisation Name. You could find the Organisation Name and ID in the Settings.

• Can we change the App Name (Stella) in Slack?

  The app/ bot name cannot be changed if you have subscribed to our Stella Slack App. You can only change the app name if the app is owned by your team (custom app).