What can I do if the slack ticket is over 24 hours?
What can I do if the slack ticket is over 24 hours?
You will not be able to contact users beyond the 24 hours window. You can use the auto-end live chat function to stop the live chat once the chat reaches the 24th hour.
There is a rate limit on the Slack API: it can only support changing one Slack response per second. Therefore, if you pick multiple tickets in a short period of time, the response will not change as it has exceeded the limit. However, you could ...
The reason could be related to the 24-hour window if your connected platform is Facebook or WhatsApp. If the Done command is used 24 hours after the last message sent by the user, the closing message will not be sent to the user even though the done ...
Yes. We can use the live chat setting in the channel to send a reminder if the user has been idle for a period of time. For more details, please click here and start creating the reminder here.
Please check if you completed the following steps: If you are using your own Slack app, please check if all permissions are selected in Slack. Please check if the Stella app added the Slack ticketing channel and the label in the preaction matches ...
The double tickets could be caused by multiple input from the customer in a very short period of time, it also could be the user phone network issue leading to multiple messages sent in WhatsApp at the same time. Since the user is only able to ...