What can we do if there are many mojibake or corrupted data in the exported data file?

You will need to use import the csv file to excel with UTF-8 if there is any Chinese character. It will be caused the mojibake or other error if you open the csv file directly.

Please refer to the guide here on how to import the file to excel with UTF-8.

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  You may export the data source in .CSV format by selecting the "Export" button in each data source.

• What can I do if the file name appear to be null?

  You could add a file name parameter to the response to add the file name to a file. { "type": "FILE", "filename": "Test", "url": "https://file.pdf" }

• How to import members to Stella?

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• There are some rows with neither external ID or last name in the exported the member list. Why is that?

  If the user does not have an "external id" or "last name", it means that the user has only left comments on a Facebook post and they did not interact with the chatbot. Once the user has interacted with the chatbot, the user’s last name and external ...