What does the flagged status mean?

A flagged status occurs when the quality rating reaches a low state. Businesses cannot upgrade messaging limit tiers while in the Flagged status. If the message quality improves to a high or medium state and maintains this for 7 days, your status will return to Connected. If the quality rating doesn't improve, your status will still return to Connected, but you will be placed in a lower messaging limit tier.

To improve your Quality Rating: - Check if you or anyone from your business has added a template within the last 7 days. This may help determine any problematic templates. - Check that your notifications comply with our policies. - Evaluate if you have user opt-in for any recent template topics. For example, if you only have users opt-in for purchase receipts but use the API for account updates, customers may respond negatively because they didn’t opt-in to that specific communication. - Review notifications against our Best Practice Guide. Please see the Quality-Based Rate Limits documentation for more information.

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• What is the status in the Ticketing Dashboard referring to?

  Different ticket status is labelled into different colors in the Ticketing Dashboard: Color Description Purple Total number of tickets of the 4 status below Grey Total number of tickets that has NOT been assigned in a selected period of time Yellow ...

• What is the difference of message status (sent /delivered /read)?

  sent Message sent by your business was received by the server. delivered Message sent by your business was delivered to the user's device. read Message sent by your business was read by the user. read notifications will only be available for those ...

• My WhatsApp chatbot suddenly has no response, where can I check the Health Status of the WhatsApp Client?

  You can check the Health Status for your WhatsApp server in the Platform section of the Channel. Please contact Support if it is disconnected.

• What does this message mean: "Message failed to send because there are restrictions on how many messages can be sent from this phone number. This may be because too many previous messages were blocked or flagged as spam".

  The error is related to the quality status of the WABA. Please see the Quality-Based Rate Limits documentation for more information. ​You could also provide the WABA ID to Stella support (support@stellabot.com) and we will check the quality status ...