What is analytics?

Analytics is a function that counts the number of times users pass through a node.

By creating analytics with “Category”, “Action” and “Label” on any node, you can classify and segmentize the user journey on Stella.

You may visualize the analytic data on the “Dashboard” on Stella for your future marketing strategy development.

For more details, please refer to here.

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• What is Dashboard?

  Dashboard is the section where you can find the analytics and tracking of all your chatbots and users. There are six basic reports available: ​   1.     Users Report 2.     Analytics Report 3.     Ticketing Report 4.     NLP Analytics Report 5.     ...

• Where can I check the analytics labelling data I set in each nodes?

  Go to "Dashboard" and head to the Analytics section. There, you will see the number of "count" and "unique count" under each category/action/label. "Count" refers to the number of interactions in the corresponding node. "Unique count" refers to the ...

• Some analytics are not working, we cannot see the country where the users come from (it says “no relevant info”).

  The WhatsApp analytics in the Dashboard only apply to templated messages. Please click here for more details. You could check the user country by checking their external ID on the member page. (eg. 85291239132, 852 is the country code of Hong Kong) ...

• Is it possible to count the number of the messages sent or received on WhatsApp?

  Go to "Dashboard" on the top panel and head to the WhatsApp Analytics section. There, you may check the number of messages sent from the chatbot. For more details, please refer to here.

• What is the User Messages in dashboard?

  User Messages is the number of user actions (e.g. send text, click on a button, upload media, etc). Please click here to see more details about Dashboard.