What is Media Library?

Media Library is the section where you can upload media files to be used in the chatbot response. You can upload images, videos, audio, and files.

 

You can display the media library in two different views:

1. List View 

 

2. Grid View

Please click here for more details on the Media Library.

• Related Articles

• Why is there no image preview when I apply media ID/attachment ID in the response?

  Currently, Stella does not support image preview for any media uploaded from the attachment ID uploader.  You can visit here for more details about media library. 

• Is it possible to send media files like image on HSM (Highly Structured Messages/ Templated Message)?

  Yes, it is possible to send an image on HSM. Follow this guide to get the media message approved and click here to submit your message template after choosing your channel.

• How to get the id if sending a media template via API?

  The "id" is for the image using media ID, you will need to upload the media to WhatsApp to get the attachment ID first and send then media with ID. The attachment id can be used for a template or normal message. 1. You could upload the file to get ...

• How can I get the file/ image URL from the WhatsApp media ID?

  Please refer to the API documentation to get the WhatsApp file URL by Media ID. The access token can be generated on the Stella platform. For more details, please click here.

• It takes quite a long time to upload an image. How do I upload it faster?

  You can upload your image to the Facebook server or WhatsApp Client by using the Attachment ID or Media ID. Upload the image by selecting Attachment ID Uploader on the top right corner of the bot builder.        Upload the image to the designated ...