What is the best practice if the number is associated with an IVR?
The phone number you used for registration must be able to receive SMS or voice calls directly.
If your phone number is behind an IVR (interactive voice response), WhatsApp can share 1-2 phone numbers that the registration phone call will come from with you. This way you can redirect the registration call to an employee or mailbox where the registration code will be captured.
If you can redirect the number with IVR, you must add the phone number to your WhatsApp business account first (complete step 11-step 13), then submit a ticket to Stella support team. We will submit a WhatsApp Support ticket asking for the registration call phone numbers and stating the phone number you are trying to register in the ticket for you.
After this process, you could proceed to Step 14 to deploy the number with embedded sign up.
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How should I choose a phone number for WhatsApp?
You must use a valid phone number and include the country and area code. The phone number must be able to receive calls or SMS for account verification. There are 3 types of eligible phone numbers: - Landlines - Cell phones – can be used as long as ...
Can we still use this number to call?
Yes, you can still use the connected WhatsApp number to make phone calls.
Can I change the WhatsApp number before Deployment?
Yes, you can change the number before the deployment. If your WABA is created with embedded signup, you should be able to access the WhatsApp Manager. Click the "Add Phone Number" on the top right corner to add the new number with the same display ...
How can I obtain user opt-in for WhatsApp?
You may obtain the users' consent below: -During the online transaction process -While setting up user profiles and preferences -Via email, SMS, or within the mobile app -Via phone Interactive Voice Response (IVR) For detailed opt-in requirements, ...
When I tried to insert a Mexican number, I am unable to input the international code for the number. For example,+52 1 8133233233 does not work but without the [1], +52 8133233233 works. Why does this happen?
This limitation exists because of Mexico's new policy. You can submit the phone number without [1] and Facebook will automatically add back [1] later to your number. For your reference: "As of August 3, 2019, phone numbers in Mexico have ten digits. ...