What is the difference between On-Demand and Reserved plans?

What is the difference between On-Demand and Reserved plans?

On-Demand plans

Enjoy pay-as-you-grow on monthly active users, you will only pay according to the number of Monthly Active Users (MAUs) of your chatbots.





Reserved plans
Pick a reserved plan to enjoy the discounts, you will pay according to the price tier selected monthly.




The price for each reserved plan tier:

Reserved PlanMonthly Pricing
2,000 MAUUS$99
5,000 MAUUS$280
10,000 MAUUS$490
20,000 MAUUS$840
40,000 MAUUS$1,400
80,000 MAUUS$2,240
  1. All your plans start immediately. You will be billed from [Today's Date i.e. 24 August 2020] to the end of [Today's Month + Year August 2020] and on the first day of each month after.
  2. Stella subscriptions will auto-renew monthly until the subscription is cancelled.
  3. If you cancel anytime in the month, you will still need to pay until the end of the month.


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    • Could I switch my plan anytime?

      Yes, you can. If you switch from the on-demand plan to the reserved plan, the changes will be effective immediately.  However, if you switch from the reserved plan to the on-demand plan, the changes will be effective starting the next month.  For ...
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      If you would like to change your plan or subscription, please edit on the subscription page: 1. Go to Settings and select Subscription in Billing 2. Click Change Subscription and click Confirm after selected the new plan If you switch from ...
    • What are your Monthly fees/Annual fees?

      Please refer to the price plan below as of 24 June 2021.  The price for each reserved plan tier: Reserved Plan Monthly Pricing 2,000 MAU US$99 5,000 MAU US$280 10,000 MAU US$490 20,000 MAU US$840 40,000 MAU US$1,400 80,000 MAU US$2,240 If you would ...
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      No, we do not have any setup fees for WhatsApp Business API (WABA). However, WhatsApp requires to have a dedicated server for each WABA number, in this case, we will charge the monthly subscription fee (i.e. US$99) once you have completed the WABA ...
    • Do you provide Chatbots? If yes then what is the pricing?

      Yes, you could build chatbot with our Stella botbuilder. There are three plans: free trial, on demand, and reserved. Please refer to the price plan below as of 24 June 2021.  The price for each reserved plan tier: Reserved Plan Monthly Pricing 2,000 ...