What is the difference of message status (sent /delivered /read)?
sent
- Message sent by your business was received by the server.
delivered
- Message sent by your business was delivered to the user's device.
read
- Message sent by your business was read by the user.
- read notifications will only be available for those users that have read receipts enabled. For users that do not have it enabled, you will only receive the delivered notification.
- For a status to be read, it must have been delivered. In some scenarios, such as when a user is in the chat screen and a message arrives, the message is delivered and read almost simultaneously. In this or other similar scenarios, the delivered notification will not be sent back, as it is implied that a message has been delivered if it has been read. The reason for this behavior is internal optimization.
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Can we know the Sent/ Delivered / Read time of the mesages?
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We noticed that for some messages we receive the WhatsApp Status Webhook (Sent, Delivered, Read) but for some others we receive only (Sent, Read) . Do you know why this happens?
This is an expected behaviour of WhatsApp, for a status to be read, it must have been delivered. In some scenarios, such as when a user is in the chat screen and a message arrives, the message is delivered and read almost simultaneously. In this or ...
What does the flagged status mean?
A flagged status occurs when the quality rating reaches a low state. Businesses cannot upgrade messaging limit tiers while in the Flagged status. If the message quality improves to a high or medium state and maintains this for 7 days, your status ...
Where can we check the platform status?
You could access the Official Status Page of Facebook, WhatsApp Business API and Slack in the Channels by clicking the health status label next to the platform type. You could also check the Official Status Page by following these links: ...
How can a user tell the difference between a WhatsApp Business and a WhatsApp Business API-setup?
WhatsApp does not have many differentiators to distinguish a WhatsApp Business API-integration from a WhatsApp Business client so it is difficult for a user to find out that the integration is with the WhatsApp Business API. The only visual way to ...