What is the status in the Ticketing Dashboard referring to?
Different ticket status is labelled into different colors in the Ticketing Dashboard:
| Color | Description |
|---|---|
| Purple | Total number of tickets of the 4 status below |
| Grey | Total number of tickets that has NOT been assigned in a selected period of time |
| Yellow | Total number of tickets that is assigned in a selected period of time |
| Green | Total number of assigned ticket that is completed in a selected period of time |
| Blue | Total number of assigned ticket that is transferred in a selected period of time |
Please note the ticketing dashboard is reflecting the number of tickets in a certain status in a time period. It does not equal to the number of ticket created during that time period.