What kind of personal identifiable information is captured when a user joins a chat on Webchat?

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  Whenever a user joins the chat on Instagram, Stella will be able to capture the below information: • User’s username (unique but can be changed by users) • User’s IGSID (Unique, Instagram-scoped and will not be changed)

• What kind of personal identifiable information is captured when a user joins a chat on Messenger?

  For Facebook Messenger, whenever a user joins the chat, Facebook will assign a page-scoped ID (PSID) to the user. This ID is page-specific, meaning that the IDs across different communication channels are different even for the same person. For ...

• What kind of personal identifiable information is captured when a user joins a chat on WhatsApp?

  For WhatsApp, whenever a user joins the chat, Stella will capture the user's WhatsApp number and the profile display name.

• When the admin pressed the 'chat with user' button, why did the admin receive a conversation history link instead of the message from the user?

  User messages will appear in the Slack channel after the admin has picked the ticket. The admin can also go to the conversation history to check what the user had inputted before. You may refer to the Standard Procedure of building a Slack channel ...

• How do I setup an always-there keyword for users to connect live chat agent?

  You can set up a global node, which has a higher priority than the other nodes. (Stella adapts an inverse scale to determine the priority: as the value increases, the priority becomes lower. In other words, any nodes with a value of -1 will have a ...