What kind of personal identifiable information is captured when a user joins a chat on WhatsApp?

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  Whenever a user joins the chat on Webchat, Stella will only assign a memberID and a sessionID to the user. No personally identifiable information will be collected.

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• When the admin pressed the 'chat with user' button, why did the admin receive a conversation history link instead of the message from the user?

  User messages will appear in the Slack channel after the admin has picked the ticket. The admin can also go to the conversation history to check what the user had inputted before. You may refer to the Standard Procedure of building a Slack channel ...

• How do I setup an always-there keyword for users to connect live chat agent?

  You can set up a global node, which has a higher priority than the other nodes. (Stella adapts an inverse scale to determine the priority: as the value increases, the priority becomes lower. In other words, any nodes with a value of -1 will have a ...