What should I do if the image in the response cannot be shown?

If you are uploading images to your page by using "Attachment ID", please note that the images are exclusive to the selected page.

You can upload the image onto another page if necessary.

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• Why is there no image preview when I apply media ID/attachment ID in the response?

  Currently, Stella does not support image preview for any media uploaded from the attachment ID uploader.  You can visit here for more details about media library. 

• Why couldn't I receive my image response in WhatsApp?

  1. Check the image type: the image must be a valid image file format, such as .jpeg and .png. Other formats are not supported by WhatsApp. Please click here for more WhatsApp message type details. 2. Check if the file size is too large: if it is too ...

• It takes quite a long time to upload an image. How do I upload it faster?

  You can upload your image to the Facebook server or WhatsApp Client by using the Attachment ID or Media ID. Upload the image by selecting Attachment ID Uploader on the top right corner of the bot builder.        Upload the image to the designated ...

• Where I should input the attachment ID when creating a template?

  You only need to add the attachment ID when sending the approved template, no need to add the attachment ID when creating the template.

• How to get the id if sending a media template via API?

  The "id" is for the image using media ID, you will need to upload the media to WhatsApp to get the attachment ID first and send then media with ID. The attachment id can be used for a template or normal message. 1. You could upload the file to get ...