When the admin pressed the 'chat with user' button, why did the admin receive a conversation history link instead of the message from the user?

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• Where can I check the conversation history of a member?

  If you click the "Conversation" button of a member in the "Member" section, the full conversation history of this member will be opened in a new tab. Please refer to reference documentation for more details.

• Why is the conversation history is empty?

  This happens when we first create a member for the WhatsApp number but realize that the message format or parameters are wrong when we are preparing to send a push message. Therefore, the action cannot run successfully and the push messages cannot be ...

• If a user sends us a WhatsApp message (i.e: “Congratulations”), where can we read the answers?

  You can check the conversation history on the member page in Stella. We also have a logs view for all the message events. For details about conversation history, please click here. ​ For details about logs view, please click here.

• Can we send a message to remind the Slack admin to reply to a WhatsApp user after they pick a ticket?

  Yes. We can use the live chat setting in the channel to send a reminder if the user has been idle for a period of time. For more details, please click here and start creating the reminder here.

• Why does Stella always invite me to the Slack channel?

  If you are the Slack admin who connects the bot in Stella, you will be automatically invited to all the channels for checking the LiveChat conversation and using your token to archive the channel. To prevent this, you could create another user to ...