Why can't I create a new Slack ticketing channel after picking a ticket?

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• Why is there no change on the ticket status after picking the ticket in Slack?

  There is a rate limit on the Slack API: it can only support changing one Slack response per second. Therefore, if you pick multiple tickets in a short period of time, the response will not change as it has exceeded the limit. However, you could ...

• Why couldn't my Slack channel receive the ticket?

  Please check if you completed the following steps: If you are using your own Slack app, please check if all permissions are selected in Slack. Please check if the Stella app added the Slack ticketing channel and the label in the preaction matches ...

• Do I need to create a new template message for the second WhatsApp channel?

  If you are adding a new WhatsApp channel with the same WABA, you don't have to submit the template message again as all submitted template messages can be shared within a WABA account. If you are using a new WABA for the new WhatsApp channel, then ...

• What is the status in the Ticketing Dashboard referring to?

  Different ticket status is labelled into different colors in the Ticketing Dashboard: Color Description Purple Total number of tickets of the 4 status below Grey Total number of tickets that has NOT been assigned in a selected period of time Yellow ...

• Why can't I find my Slack channel in the Broadcast Group?

  Please check if the Stella app has been added to the Slack ticketing channel. Click here for more details.