Why can't I find my Slack channel in the Broadcast Group?

Please check if the Stella app has been added to the Slack ticketing channel. Click here for more details.

• Related Articles

• Why couldn't my Slack channel receive the ticket?

  Please check if you completed the following steps: If you are using your own Slack app, please check if all permissions are selected in Slack. Please check if the Stella app added the Slack ticketing channel and the label in the preaction matches ...

• I added a number of the broadcast groups, but it only displays 5 groups, is there any group limit for using the transfer function?

  Yes, there is a maximum limit of 5 buttons for Slack.

• Why the member in the priority group cannot trigger the testing tree?

  Please check if the member selected is from the same channel of the testing tree, especially for the WhatsApp channel as their External ID (phone number) is the same. You could check the channel of the selected tester in the priority group.

• Where can I find the Channel ID?

  Please follow the procedure below to find your Channel ID: Click "Channels" on the horizontal panel bar. You will see a list of your connected channels. Find the Channel you would like to check the Channel ID for and click "Edit". The Channel ID will ...

• Why does Stella always invite me to the Slack channel?

  If you are the Slack admin who connects the bot in Stella, you will be automatically invited to all the channels for checking the LiveChat conversation and using your token to archive the channel. To prevent this, you could create another user to ...