Why can't the answer for a FAQ question show?

There could be 2 reasons why the FAQ chatbot does not display the answer.

1. The Parse JSON option is not toggled on, so the Keyword Group in the data source will be displayed as below (with \) and could not be matched in the FAQ   chatbot.

The Keyword Group should be displayed as below if the Parse JSON option is toggled on. Please toggle on the Parse JSON button when importing a data source to convert text inside the field into a computer-readable programming code for the FAQ chatbot.

2. The quotation mark is in another format/ Unicode, as seen in the below screenshot the quotation mark format is different in the csv data sources, so the keyword group could not display as expected after import.

Please check your csv datasource again and use " for the quotation mark. 

Please click here for the FAQ documentation.

• Related Articles

• How to set up FAQ Chatbot?

  Our Standard Procedure Documentation will show you a step-by-step guideline on building your FAQ Chatbot on Stella. It will also highlight tips you should pay attention to during your chatbot building journey. For more details, please click here.

• What should I do if my FAQ questions are duplicated?

  When you upload a CSV file to the data source, please toggle "Replace" to avoid duplication. You may also toggle to "Append" if you want to add additional entries. Remember to always select "Parse JSON"

• Will the capitalization of keywords affects the FAQ search?

  No, capitalization of keyword will no affect the FAQ search.

• We will have 2 version of FAQ for website and app, should we use the 2 datasource?

  Yes, since there are 2 sets of FAQ answers for the Website and App, it is recommended to use 2 separate sets of FAQ datasources.

• Will the plural form of keywords affects the FAQ search? i.e. wolf and wolves

  It will be treated as 2 different words for the FAQ search if there is a change of word form, therefore please add both "wolf" and "wolves" in the same keywords group if you would like to search both forms in the FAQ. If the plural form of the ...