Why does Stella always invite me to the Slack channel?

• Related Articles

• I am the admin but why cannot access to the access control panel in Slack inbox?

  Please note only the Super Admin can access the Access Control Panel and the Admin Panel. The admin can only access the Admin Panel while the Channel member unable to access any of them. The member who installs the Stella Inbox will be the Super ...

• Why can't I find my Slack channel in the Broadcast Group?

  Please check if the Stella app has been added to the Slack ticketing channel. Click here for more details.

• Why couldn't my Slack channel receive the ticket?

  Please check if you completed the following steps: If you are using your own Slack app, please check if all permissions are selected in Slack. Please check if the Stella app added the Slack ticketing channel and the label in the preaction matches ...

• Can we send a message to remind the Slack admin to reply to a WhatsApp user after they pick a ticket?

  Yes. We can use the live chat setting in the channel to send a reminder if the user has been idle for a period of time. For more details, please click here and start creating the reminder here.

• Will there be any charges on MAU, after users witch off “Master Switch” for the specific channel?

  Stella will still charge MAU even users have switched off the master switch as the messages still passing our webhook. We would suggest users delete (for Webchat), unsubscribe channel (for Facebook, Instagram, Slack) or terminate the channel (for ...