Why I cannot match the charged amount of credit card with the WhatsApp invoice?

It is because the billing system will deduct the balance added in WhatsApp deposit before, and then charge the remaining amount with the credit card. Therefore the charged amount of credit card may not be matched with the WhatsApp invoice.

• Related Articles

• Where can I download the invoice?

  If you are paying by credit card, you could download the invoice and WhatsApp Invoice (if you have sent Templated message) in the Invoice of Billing section under Settings. If your account is managed by our partner, the page will show "Your billing ...

• Why there is no invoice for deposit top up in invoice page?

  The WhatsApp deposit top-up will not be displayed on the invoice page, you will receive a receipt in your billing email .

• How to add/ change credit cards?

  You could add and change your credit card in the Subscription Settings. 1. Go to Settings and select Subscription in Billing 2. Click "+ Add Card" in the Payment Method section 3. Add Credit Card and Billing details and click Confirm 4. Change your ...

• When will my credit card be charged?

  For On-Demand plans, you will pay according to the number of Monthly Active Users (MAUs) of your chatbots on the first day of each month. For Reserved plans, you will be charged immediately after you have confirmed your subscription plan. It will ...

• Which fee will be the auto top up and manual top up used in?

  All deposit top up will be used to pay the WhatsApp invoice for sending WhatsApp template messages. ​