Why is my WhatsApp template being rejected?

Why is my WhatsApp template being rejected?

Below are some reasons that your WhatsApp Template Message is being rejected:

1. Formatting is incorrect
2. The message template(s) contain content that violates WhatsApp’s Commerce Policy
3. The message template(s) contain content that violates WhatsApp’s Business Policy
4. The message template(s) are considered promotional
5. The message template(s) contain potentially abusive or threatening content

Please click here to see more details on WhatsApp Template Messages.



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