Why is the conversation history is empty?

This happens when we first create a member for the WhatsApp number but realize that the message format or parameters are wrong when we are preparing to send a push message. Therefore, the action cannot run successfully and the push messages cannot be sent. Because of this, no conversation history is created.

You could view the related errors in our logs view.

• Related Articles

• Where can I check the conversation history of a member?

  If you click the "Conversation" button of a member in the "Member" section, the full conversation history of this member will be opened in a new tab. Please refer to reference documentation for more details.

• When the admin pressed the 'chat with user' button, why did the admin receive a conversation history link instead of the message from the user?

  User messages will appear in the Slack channel after the admin has picked the ticket. The admin can also go to the conversation history to check what the user had inputted before. You may refer to the Standard Procedure of building a Slack channel ...

• If a user sends us a WhatsApp message (i.e: “Congratulations”), where can we read the answers?

  You can check the conversation history on the member page in Stella. We also have a logs view for all the message events. For details about conversation history, please click here. ​ For details about logs view, please click here.

• Why is there a "Message could not be rendered"?

  We will not display the preview in conversation history if you are sending a templated message. Please click Show More to view the complete code for more details. "Message could not be rendered" will also apply to the preview in the response. 

• What is WhatsApp Conversation-Based Pricing?

  Starting February 1st, 2022, WhatsApp will switch from a notification-based pricing model to a conversation-based pricing model. Instead of being charged for notifications sent, businesses will be charged per conversation, which includes all messages ...