Why the member in the priority group cannot trigger the testing tree?

Please check if the member selected is from the same channel of the testing tree, especially for the WhatsApp channel as their External ID (phone number) is the same.

You could check the channel of the selected tester in the priority group.

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• How do I test the chatbot privately?

  You could create a channel with a testing platform (i.e. a dummy Facebook Page) on Channels and add the completed chatbot tree to your testing platform to test your chatbot. In addition, you may set up groups of selected testers to allow certain ...

• Can we search members in the priority group?

  Yes, Stella now supports users search members in the priority group by member external ID or name and search a priority group by the priority group name.

• What should I do if there is no response from the chatbot?

  Please check the following on Stella: Click on Member on the top horizontal panel of Stella Filter and find the member with the unresponsive issue. Select Details of the corresponding member. Check if the live chat status of the member is "ON". If ...

• Why would the chatbot be triggered when I have set the message tree without activating specific nodes (e.g. seeing untick boxes)?

  If you have selected global nodes in the Channel, it means that those global nodes will be triggered across a channel. If the users have entered a tree already, the chatbot will match all the global nodes in that tree and they will be triggered ...

• Can we copy the tree settings from other trees?

  Yes, you could click the "Copy from..." in the Tree Settings in the channel and select a tree to copy the settings.