Why there is a new WhatsApp channel after I have terminate it?
If you are subscribing to a reserved plan, and your WhatsApp channel to be terminated is the only WhatsApp channel in your app, a new WhatsApp channel will be created automatically after termination as the reserved plan comes with 1 WhatsApp channel. You can redo the embedded signup with the new WhatsApp channel by clicking "Start WABA Setup".
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How to terminate or delete the WhatsApp Channel?
Stella now supports terminate the WhatsApp channel with the Terminate button. A pending or Sandbox WhatsApp channel could be terminated immediately but for a channel with a connected number, it will be scheduled to terminate at the end of the month. ...Do I need to create a new template message for the second WhatsApp channel?
If you are adding a new WhatsApp channel with the same WABA, you don't have to submit the template message again as all submitted template messages can be shared within a WABA account. If you are using a new WABA for the new WhatsApp channel, then ...Will there be any charges on MAU, after users witch off “Master Switch” for the specific channel?
Stella will still charge MAU even users have switched off the master switch as the messages still passing our webhook. We would suggest users delete (for Webchat), unsubscribe channel (for Facebook, Instagram, Slack) or terminate the channel (for ...How to buy and add a new WhatsApp channel?
If you would like to buy and add a new WhatsApp number, please edit the number of WhatsApp pending channels on the subscription page: 1. Go to Settings and select Subscription in Billing 2. Click Change Subscription 3. Edit your pending WhatsApp ...Is there any additional charges when we reset a channel and deploy a new number?
There will be no additional charges for resetting the channel. Please click here to see more details about the Standard Procedures of WhatsApp Channel Reset and Termination.