Why there is no close message sent to client when we done the ticket?

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• How can we create a ticket with Facebook to ask the reason why they rejected a HSM (Highly Structured Messages/ Templated Message)?

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• Could we remove client account in the partner portal?

  Currently, you could not remove the client account in the partner portal. Please submit a ticket to our Support team if you would like to terminate a client account.

• Can we send a message to remind the Slack admin to reply to a WhatsApp user after they pick a ticket?

  Yes. We can use the live chat setting in the channel to send a reminder if the user has been idle for a period of time. For more details, please click here and start creating the reminder here.

• Why is there no change on the ticket status after picking the ticket in Slack?

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