Will the 24-hour standard messaging window re-open when a Page sends the opt-in follow-up message?
The 24-hour standard messaging window will only open if the user interacts with the opt-in message. This behavior is consistent with interactions with other elements in the Messenger experience.
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How to upgrade messaging tiers?
You are automatically upgraded to a higher tier based on the volume and quality of the messages you send. Conversely, you can be downgraded if more of your messages are reported by users. Upgrades A business’s phone number is upgraded to the next ...
I don't have to pay for any message if it is within the 24 hour window?
Yes, if the customer initiates messaging with your WhatsApp business account, WhatsApp will not charge for any messages (including Templated Messages) that your WhatsApp business account send to that customer for up to 24 hours following the last ...
Why is the messaging limit tier of my number downgraded?
If your messaging limit tier of the number is downgraded (i.e. from 10K/24hr to 1K/24hr), it is because your number has been flagged before and didn't improve the message quality in 7 days. A flagged status occurs when the quality rating reaches a ...
What is a template message?
Templated Messages Message Templates are message formats for common reusable messages a business may want to send. Businesses must use Message Templates to send notifications to customers. This allows a business to send just the template identifier ...
What is the rolling 24-hour window for sending WhatsApp templates?
The "rolling 24-hour window" means that WhatsApp looks at the number of templates sent in the previous 24 hours to determine whether the messaging limit has been exceeded; there is no 'reset time' for the WABA. To ensure the limit won't be exceeded, ...