Will there be any charges on MAU, after users witch off “Master Switch” for the specific channel?

Stella will still charge MAU even users have switched off the master switch as the messages still passing our webhook.

We would suggest users delete (for Webchat), unsubscribe channel (for Facebook, Instagram, Slack) or terminate the channel (for WhatsApp) to prevent creating MAU.

Users can click Unsubscribe button in the channel to unsubscribe the channel (for Facebook, Instagram, Slack).

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• What is a master switch?

  The master switch is a toggle to turn the chatbot ON or OFF on a Channel. 1. Go to Channels. 2. Click Edit on your channel. 3. Find the Master Switch at the top left panel, above the Channel Info. You could also find the Channel Status next to the ...

• What is a monthly active user (MAU)?

  When a user sends a message to one of your channels (Facebook Messengers, Web Chat, and WhatsApp), it will be counted as an active user. In the event that businesses send out a push notification via Push Panel or Stella API (Send Response /Redirect ...

• Can I make chatrooms with different clients available to specific teammate(s) only?

  Please note that you are not chatting with users through Stella directly, you will have to connect with other applications (eg. Slack) to create a live chat chatroom with users. You may customise the applications' chatroom settings manually to be ...

• Could I switch my plan anytime?

  Yes, you can. If you switch from the on-demand plan to the reserved plan, the changes will be effective immediately.  However, if you switch from the reserved plan to the on-demand plan, the changes will be effective starting the next month.  For ...

• Where can I check the number of users subscribed to my chatbot?

  Go to "Dashboard" and head to the Users section. You will be able to check the total number of active or new users.