General
What can I do if the business verification shows "The business is not currently eligible for business verification"?
Please try to fill in all the App info in Setting-Basic and see if the verification is accessible. The App Namespace is the short app name appended to apps.facebook.com (e.g., https://apps.facebook.com/YOUR_APP_NAMESPACE).
How many one-time notification requests can a Page send to a user?
A Page can send multiple requests. However, the 24-hour policy will be applied to all the requests being sent. Facebook also have controls in place to prevent spamming users with multiple requests.
Will the 24-hour standard messaging window re-open when a Page sends the opt-in follow-up message?
The 24-hour standard messaging window will only open if the user interacts with the opt-in message. This behavior is consistent with interactions with other elements in the Messenger experience.
Can I apply my conversation trees on more than one Facebook page via Stella?
Yes, you could use the same tree you have built on Stella to other Facebook channels. Please go to your channels and select the trees in the drop-down menu.
How to create a Facebook Page for testing my chatbot?
To create a Facebook Page for testing my chatbot: Go to facebook.com/pages/create. Click to choose a Category. Fill out the required information. Click Create Page. 5. After creating a Facebook testing page, you could follow the guide here to connect ...
How to select more Facebook Pages to subscribe to the Platform?
You may subscribe more Facebook Pages to the Platform by changing the setting in "Business Integration" in your Facebook Business Setting. Please follow the steps below: 1. Go to Facebook Business Setting and click "Business Integration" 2. View and ...
Can we send a Facebook message outside the 24 hours window?
Facebook has imposed a new rule for sending messages: you may only send messages to the users who have had interaction with your Facebook page within 24 hours. To send messages to users with interactions exceeding 24 hours, the users must opt-in to ...
How to set a m.me link for my Facebook page?
Every Facebook Messenger chatbot is assigned to a unique URL look like this: https://m.me/YourFacebookPage. (i.e. https://m.me/100557211987468) . This short link will redirect your users to your Messenger chatbot immediately. So you may place this ...
Why is my Facebook Business Manager verification button invalid?
If the "Start Verification" button is invalid (in light blue color) in the Business Settings, you will need to apply for a Facebook Developer App at https://developers.facebook.com/ and fill in all the App info in the Settings-Basic before doing the ...
How to set up Click-to Messenger Ad to my Facebook Messenger chatbot?
An impactful chatbot solution not only creates an amazing chatbot but also makes it viral. Apart from existing users, what tools can you use to bring new users to your bot? There’s more than one way to do it in the market, but running ...
Why are there so many push messages that fail to send with the error message of (#2022) You have been temporarily blocked from performing this action?
Facebook has imposed a new rule for sending messages. You may only send messages to the users who had interaction with your Facebook page within 24 hours. To send messages to users with interactions exceeding 24 hours, the users must opt-in to ...
Why is Quick Replies missing in the Facebook Inbox?
At the moment, Facebook Inbox does not support the functionality of showing Quick Reply buttons, as it might lead to user confusion of mistakenly thinking the message has not been sent out. Thus, the button does not show in the Page's Facebook Inbox ...
What kind of personal identifiable information is captured when a user joins a chat on Messenger?
For Facebook Messenger, whenever a user joins the chat, Facebook will assign a page-scoped ID (PSID) to the user. This ID is page-specific, meaning that the IDs across different communication channels are different even for the same person. For ...
How do I add Facebook Messenger to my website?
Please follow the below steps to add a Facebook Messenger plugin to your website: 1. Go to your page on Facebook 2. Click Settings 3. Click Messaging 4. Click "Get Started" in Add Messenger to Your Website 5. Follow the instruction to design the ...
I saw an error on my Facebook page integration about an invalid access token. How do I fix that?
This is probably because of the following: 1. You have logged out of your Facebook account 2. The admin permission of your Facebook page is removed 3. You changed your Facebook account password Please make sure you have admin permission and ...
How do I switch from Custom App to Stella App?
You can switch to Stella App directly on our platform, before you switch, go to your Facebook page settings and remove the existing app. 1. Go to Settings->Advanced messaging 2. Find the app you are using in Connected apps and click configure. 3. ...
Facebook said our message tag (account_update) has violated their Messenger Developer Policies relating to message tag usage, what can I do?
After checking with the technical team, your Facebook App is using the "account update" tab for live chat, so it does not comply with Facebook's policy. We can change the tab to "Human agent" tab for live chat. However, since this is a beta feature, ...
Can we change the UI (User Interface) of Messenger plugin?
No, you cannot change the UI or the icon for the Messenger plugin. Please refer to the Facebook Documentation on the customization you could make for the Messenger plugin (i.e. change the color theme).
Where can I find my Facebook Manager ID?
You could find your Facebook Manager ID on the Facebook Manager setting page. 1. Go to Business settings. 2. Click Business info. 3. Below Business Manager info, you'll see your ID number.
Is it possible for users to opt-in and out of different topics and receive messages only on topics they have opted in for?
Yes, it is possiblefor users to opt-in to different topics. You must send out a one-time notification request, according to the official guide from Facebook. Through our system, you can automatically tag the users with topics they have opted in for ...
Is it okay to engage with users after one-two months, if they are not officially subscribed to the clients’ Chatbot?
There is an official policy from Facebook advising the best practice is to do subscription messages through one-time notifications. You may refer to the Facebook subscription policy here as well. Please click here to set up one-time notifications ...
Is it possible to deploy a list of Facebook users to Stella for sending push messages?
Yes, it is possible. You may send a list of PSID (page-scoped ID) of the Facebook users to Sanuker. We will create an audience on Stella Push Panel for your use. Once the custom audience list is created, you may send a push message to these users. If ...
How do I implement Facebook login in Messenger browser (web-view)?
There are many scenarios in Facebook Messenger that require us to create an in-app web-view. One of them is an account linking with a Facebook login. Some clients rely heavily on a user's Facebook login to identify the user's account. However, since ...
Why are the buttons in my Facebook page inbox blue or grey?
The button colour represents the type of content contained in the button. Grey colour represents a "payload" button, when blue colour represents "url" button. For more details about button, please refer to our documentation.